Our Call Center is structured to meet or exceed our client’s goals while performing outgoing/ incoming call services:
Task Tracker Tools - allow call agents to easily transition from call to call while tracking and recording our client’s predefined data sets.
CAE Solutions Call Center Agents - offer a seamless customer service experience for your clients. Our team of professionals works with yours to customize strategy based on your company needs. The careful implementation of cost effective solutions meet long and short term goals.
Provides email creations, mass distributions, data gathering and reporting, using contact information from client CRM systems (Salesforce.com, Seibel, etc.) or file uploads:
eConsole will proactively keep client customers/agents informed via pre-scheduled outbound communications for sales or training material. Our eConsole Communication Platform service features: