Internet Support Services - CAE Solutions Web Support suite of Internet tools includes e-mail management, chat and e-commerce. We are mission critical for corporations that view satisfied customers as vital in today's competitive Internet environment. We have combined experience in customer communications and Internet technology to provide powerful tools for clients to transact business.
CAE Solutions Internet capabilities are customized to meet the needs of each client.
Our single source customer contact center includes:
- Full integration of Internet, IVR
- Inbound and Outbound Services
- Transaction processing
CAE Solutions provides and supports a suite of proprietary eService tools to allow client's agents to interact with their customers over the Internet. These tools include:
eConsole Communications Platform - designed to manage high-volume email distributions and inquiries directed to client’s mailbox or produced via a Web site. Email management has the capability to track incoming messages and provides an appropriate auto reply message to clients letting them know that their email has been received. eConsole provides an automated reply and can be routed based on keyword searches and business rules.
Additional CAE feature solutions include:
- Lead capture and processing
- Email marketing/processing
- Events Management
Chat - Chat allows customer to stay online and have a real-time contact with an agent in a one-on-one chat sessions. CAE Solutions agents have online scripts that suggest the most appropriate information and the order in which it should be presented to control the "conversation" and best service the customer in each situation.
eCommerce - CAE Solutions' eCommerce capability includes shopping cart, FAQs, search tool, connectivity and database support. This is all supported in a highly secure environment, using industry standard SSL encryption for all transactions. All transactions utilize CAE Solutions' secure site to provide clients customers with the assurance that their personal and financial information is safe.
Our Expertise in Web Support tools is your win.